ieDigital helped Cambridge & Counties Bank create an online savings service for SMEs using the Interact Application Suite and the OutSystems low-code platform, to deliver additional applications, such as financial crime. This included an improved digital experience to help SMEs manage their funds, in the form of a self-servicing portal. This enabled secure registration and sign-in, and the ability to monitor transactions and statements across organisation accounts.
The bank’s business customers are wide-ranging, including registered charities, trusts, sole traders, limited companies, partnerships, and clubs. This means there is, among many things, more complexity for onboarding criteria such as security checks, ID verification, and nominated accounts credential checks. These are very specific requirements for SMEs, so it was crucial to the success of the project that these criteria were met, and that high standards of regulatory requirements were adhered to.
For the bank itself, the implementation of improved communication methods was crucial in being able to process customer interaction at speed, such as use of secure messaging. With greater process automation and customer self-service, the Bank has been able to create capacity within its operational areas.